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Frequently Asked Questions

 

What payment methods do you accept?

Shopify is the leading e-commerce platform powering over 500,000 online stores.
We accept all major credit cards through the Shopify Payment system and PayPal.

Is my credit card information safe?


Your credit card information is 100% safe. Shopify Payments processes billions of dollars per year. Your purchase information is encrypted and we never have access to your financial information.

PayPal also covers your purchase with Buyer’s Protection

Do you ship internationally?
 
For most of our products, we ship worldwide. Buyers are responsible for all duties or fees that may occur.

How Much is Shipping?

Currently, we offer free world wide shipping. If there are exceptions, it depends on the products ordered, the total weight, and where we’re shipping to. Shipping cost is mentioned during the checkout process. 

How do I track my package?

You can check the status of your order at any time by opening the link sent to in the tracking email or by clicking the tracking link in the menu bar on our website.

When will my product get shipped?

The order process time is about 3 to 5 days. As soon as the item is shipped, we email you the tracking number.


How long does it take for an order to arrive?

This depends on the product ordered. Most of the t-shirts and apparel products are printed on demand. It typically takes only a few days to get your shirt printed and shipped out. Extremely popular designs can cause a 1-2 week delay in printing. Once shipped, you will receive your order within a few days. Our print shops are located in the USA. We get our jewelry from trusted artisan around the globe so some jewelry items can take 2-3 weeks to arrive at your door. You will receive an email containing the tracking number when your order has been shipped. If you are not sure, just email us and we will be happy to help.


I ordered multiple items, but only received one. Where is the rest of the order?

Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once. The rest of the items are on the way.

 

Or, email us at support@shakbuy.com

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